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Privacy Policy


We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We collect information to provide and improve our services to you. This includes:


A. Personal Identification Information

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Account Information: Username, password (stored securely as a hash), and account preferences.


B. Transactional and Payment Information

  • Order Details: Products purchased, date of purchase, amount of transaction.
  • Payment Information: Payment card details (collected and processed securely by our trusted payment gateway partners, we generally do not store full card details), UPI IDs, or other payment instrument details.


C. Sensitive Personal Data or Information (SPDI)

As per Indian law, this may include:

  • Financial information (details mentioned above, but handled with extra care).
  • Any details relating to the above collected for providing the service.


D. Technical and Usage Data

  • Device Information: IP address, operating system, browser type, and device identifiers.
  • Usage Data: Pages viewed, products searched, referring/exit pages, and time spent on the Site. This information is collected through cookies and similar tracking technologies (see Section 4).


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders and Transactions: To fulfill and manage your purchases, process payments, and ship products to your specified address.
  • To Manage Your Account: To create and maintain your user account, provide customer support, and manage your preferences.
  • To Communicate With You: To send order confirmations, shipping updates, technical notices, security alerts, and administrative messages.
  • Marketing and Promotions: To send you newsletters, promotional offers, and information about new products or services (you can opt-out at any time).
  • Site Improvement: To analyze usage trends, understand customer preferences, and improve the design and functionality of our Site and product offerings.
  • Security and Legal Compliance: To detect and prevent fraud, protect the security of our Site, and comply with our legal obligations, including responding to government or judicial requests.


3. Disclosure of Your Information

We only share your personal information in the following circumstances and with appropriate safeguards:

  • Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment gateways, shipping and logistics partners, marketing platforms, and data analytics providers.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, provided the recipient adheres to this Policy or a comparable privacy standard.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other governmental request, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.


4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

  • Cookies are small data files stored on your device. They help us remember you, your shopping cart items, and your preferences.
  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service effectively.


5. Security Measures

We have implemented reasonable security practices and procedures in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to protect the personal data we collect.

  • We use Secure Sockets Layer (SSL) technology for encrypting data transmission.
  • We restrict access to your personal information to employees, agents, and service providers who need to know that information in order to process it and are subject to strict contractual confidentiality obligations.
  • While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.


6. Your Rights (Grievance Redressal)

As an Indian user, you have the right to access, review, and modify the Sensitive Personal Data or Information (SPDI) you have provided.

  • Grievance Redressal: If you have any concerns or grievances regarding the processing of your personal information, you may contact our Grievance Officer. We are committed to resolving your concerns in a timely manner.


Grievance Officer Details

Name: Mohammad Taabish

Email: Taabish@marketx.co.in

Address: Panch-Marg Versova Andheri west Mumbai 400059.


7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.