How can we help you?
Find answers to your questions or get in touch with the support team for instant solutions.
Account and Product Related
Yes, as registering allows faster checkout, order tracking, and access to exclusive offers.
Click “Sign Up” on the top right corner, provide your details, and follow verification instructions.
Use the “Forgot Password” link on the login page. A password reset link will be sent to your email.
Log in and navigate to “Profile Settings” to update your personal info, shipping addresses, or contact details.
Yes, contact support to request account deletion. Please note that order history and preferences will be removed permanently.
Contact support via email, live chat or call immediately with your order number and photos of the product. We will arrange a replacement or refund.
Product pages show real-time stock information. You can also contact support for confirmation on high-demand items.
Support Related
Email: wecare@marketx.com
Helpline: +91 84529 56339
Monday to Saturday, 9:00 AM to 7:00 PM IST.
Typically, within 24 hours. For urgent queries, please call our helpline.
Yes. Use our feedback form or contact support directly.
If your issue is not resolved, request to speak with a senior support manager via email or phone.
Payment Related
We accept credit/debit cards, net banking, UPI, and digital wallets such as Paytm, Google Pay, and PhonePe.
Yes. All payments are encrypted and processed via trusted payment gateways.
Yes, for orders up to ₹10,000.
Try again using a different payment method. If the problem persists, contact support.
Yes, EMI options are available on selected cards for eligible products. EMI availability is shown on Product Page and during checkout.
Make sure you have an active internet connection, and you have input the correct payment details.
For any suggestions use our feedback form or contact support directly.
Returns and Exchange
Returns are accepted as per the Return structure for eligible products in original condition. Consumables and personalized items are non-returnable. For better understanding of Returns, kindly refer Return details on Product Page itself. Also refer https://www.marketx.co.in/generalpolicy for more info.
Contact our support team via Email, Live chat or call with your order number and reason for return/exchange. Rest we will handle it.
After we receive the returned item, processing takes 5–7 business days. Refunds are issued to the original payment method.
Yes, consumables, gift cards, and personalized items cannot be returned or exchanged.
Yes, however consumables, gift cards, and personalized items cannot be returned or exchanged. Exchanges are possible if the product is available. Contact support for further assistance.
Shipping related
We currently ship to all locations across India.
Standard Shipping: Free for orders above ₹499; delivery within 5 business days.
Express Delivery: Available at extra cost; delivery within 1-3 business days depending upon city.
After your order is shipped, you will receive a tracking number via email and SMS. Tracking info is also available in “My Orders.”.
Check the tracking info first. If the delivery is delayed beyond the estimated date, contact our support team with your order number..
Yes, but only before the order is shipped. Contact support immediately to update the address.
Ensure your shipping address is correct, reachable, and provide a contact number for delivery coordination.
Website and Order related
Browse products on MARKETX, add them to your cart, and complete checkout using your preferred payment method.
Orders can be modified or canceled within 2 hours of placement. After this period, please contact our support team to process cancellations.
Log in to your account, go to “My Orders,” and view your order status. Tracking information is updated in real time..
Yes. For bulk purchases, please contact our support team to discuss discounts and shipping options.
Yes, pre-orders are available for selected products. Pre-order availability and estimated delivery dates are listed on the product page..
Check your spam/junk folder. If still missing, contact support with your order number.
Yes, use the “Wishlist” feature in your account to save products for future purchase. However, we do not commit regarding stock availability.
Still need Help?
Our customer support team is always here to help you.